Dynamics F&O / Support and Development
Ongoing Partner

A support team that already knows your F&O environment.

For businesses already live on F&O who need faster fixes, small enhancements, and a team that doesn't need onboarding every time something breaks.

Live support desk Operating normally
Avg. first response< 2 hrsBusiness hours
Critical issue response< 30 min24/7 for Priority plan
Tickets resolved this quarter412Across active clients
Client retention96%Year over year
Support plans

Three tiers, depending on how critical F&O is to your day

Essential

Standard Support

Next-business-day response

  • Business-hours ticket support
  • Bug fixes and configuration issues
  • Monthly health check report
  • Access to knowledge base
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Premium

24/7 Managed Support

Under 30-minute critical response

  • Everything in Priority
  • 24/7 coverage for critical issues
  • Dedicated development hours monthly
  • Proactive performance monitoring
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How it works

From ticket to resolution

1

Log the issue

Through our ticketing portal, email, or a direct line for critical issues.

2

Triage & assign

Routed to the consultant who already knows your environment.

3

Fix & confirm

Resolved and confirmed with you before the ticket is closed.

4

Report & trend

Recurring issues get flagged in your monthly or quarterly review.

Already live on F&O? Let's talk about the right support tier.

Most clients know within one call which plan fits how they use the system.