Applications / Field Service
Dynamics 365 Field Service

The right technician, in the right place, with the right information.

Scheduling, dispatch, and work order management for on-site service teams — with AI helping dispatchers adjust as the day's conditions change.

The dispatcher's view

Schedule and map, side by side

Today's schedule — Tech: J. Alvarez

8:00HVAC inspectionMeridian Foods — Site 3
10:30Emergency repairCorvus Distribution
13:00Preventative maintenanceHalden Utilities
15:30Follow-up visitArcline Manufacturing

Route view

Core capabilities

What Dynamics 365 Field Service covers

Self-service scheduling

Customers see real-time appointment visibility through a self-service portal.

Copilot for technicians

Search lengthy product manuals for relevant answers directly from the field.

Connected financials

Unified financial and inventory data flow between Field Service and Business Central.

Where TSI fits in

Field Service is commonly paired with Customer Service for a full front-line support suite, or connected to Business Central for unified inventory and billing.

Talk to an Expert

Dispatching technicians by phone calls and spreadsheets?

Let's talk about what connected scheduling would look like for your team.