Contact Book a Consultation
Business Central / BC Support
Ongoing Support

Support that feels like an extension of your team, not a ticket number.

For businesses already live on Business Central who want quick answers, small fixes, and a partner who remembers how your setup works.

Book a Consultation Compare other paths
< 4 hrs
Average first response time

How a ticket moves

You log it

Through our support portal or by emailing your named contact directly.

We confirm scope

Quick fixes proceed immediately; larger requests get a same-day estimate.

We resolve it

Fixed and confirmed with you — no ticket closes without your sign-off.

We flag patterns

Recurring issues get raised as process or training suggestions, not just closed tickets.

What's included

  • A named support consultant who knows your BC environment
  • Bug fixes and configuration troubleshooting
  • Guidance on new BC features as they roll out twice a year
  • Small enhancement requests (a few hours' work) included monthly
  • Quarterly check-in to review usage and upcoming needs
Support plans

Two straightforward tiers

Standard

Business Hours Support

Response within 4 business hours

  • Ticket-based support, Mon–Fri
  • Bug fixes & configuration help
  • Quarterly check-in
Get details
Priority

Named Consultant Support

Response within 1 business hour

  • Everything in Standard
  • Dedicated named consultant
  • Included monthly enhancement hours
  • Direct phone line for urgent issues
Get details

Already live on Business Central?

Tell us how you're supported today — we'll show you what's different.

Book a Consultation See all BC services